-Shipping Policies-

Special Shipping: Overnight, 2-Day and 3-Day shipping also known as special shipping is offered only as a courtesy to the customer. Portable Garage LLC. does not recommend this type of shipping due to cost. If a customer decides to use one of these special shipping methods they take full liability. Any shipping delays or errors in shipment including shortages special shipping will not be refunded and is considered a complete loss to the customer. Any replacement parts will be shipped regular shipping unless customer wants to pay an additional fee, and still take full liability. We are not responsible for any special shipping delays, (overnight, 2-day, etc.) shipping times are guaranteed only by the carrier. Any written or expressed shipping times are given by the shipping carrier and relayed to the customer. Special shipping charges are NOT refundable.

Shipping Damages and Shortages: Unfortunately shipping damages do occasionally occur, if your package is damaged it must be noted at time of delivery, by signing the release form/bill of lading you are agreeing that shipment is in good condition. It is very important to note any damage on bill of lading, if it is not noted you will be responsible for the damage recovery from the carrier. You will need to report any damage to us; on the date of delivery. You have 5 days to report any damages, after that period any and all shipping damages will become your responsibility. Any replacement parts for damages or shortages may be shipped in different lengths than the original shipment at our manufacturer discretion.

UPS Notes: UPS will not deliver to APO, FPO or PO Box #'s. All deliveries must be within the Continental US. If you are outside the Continental US or have special delivery needs, please contact us for assistance. Deliveries to non-UPS shippable addresses may take longer to arrive. No refunds for any special shipping delays (overnight, 2 day air, etc.). We will deliver to AE, APO, AP, FPO at a higher rate variance, via U.S.P.S at customers risk, no tracking numbers are available through U.S.P.S parcel post.

International Orders: All orders out of the US will be shipped via U.S.P.S No exceptions!
For any question please email us at: support@shelter-solution.com or call: 1-888-902-2003