We want you to be satisfied with your purchase. If there are ever any problems with an order you received from us & you wish to return or exchange an item; email or call us to resolve the problem and get a return authorization number (RA) for your merchandise. Upon receipt of your return, your credit card will be credited for the original purchase price of the product less shipping charges. Your original shipping charges are non refundable and you are responsible for the cost of returning the item's to us. Clearance, special/custom orders and special offers (Free Shipping or Promotional) items are not returnable unless they are defective or shipped incorrectly. In the case of defective or incorrectly shipped items, these will be replaced at no additional charge to the customer.

Manufactured item's (non-custom, made-to-order) which are not considered pre-packed units and typically, will be stated on product description page. We will only issue a credit towards another future purchase from that specific manufactures product line, within 30 days from the date that you received it. To receive a refund or credit for merchandise less S&H, it must be new, unused, never installed or mounted and must include all of the original packaging and paper work. We must also receive this merchandise no later than 30 days upon receipt. To receive a credit or to exchange merchandise, the same conditions apply.

There are no credits or exchanges after 30 days. All shipping charges that apply to the return or exchange of merchandise, must be paid by the customer. All returns must be shipped prepaid and include a return number (RA). All exchanges must be shipped prepaid and include return number (RA). Customer is responsible for payment on re-shipment for exchanges. Returns will not be accepted if they are not approved, they will be sent back to sender. We reserve the right to refuse any shipment on any product that is returned damaged or in a damaged box. Cancellations: If you cancel your order after it has been shipped, you will be charged for all shipping charges (both ways). Refusal Of Shipment: If you refuse the order for no proper reason, you will be charged for all shipping, delivery and storage incurred.

Note: Obtaining necessary permits is the sole responsibility of the purchaser. Customers agree to hold Portable Garage LLC. and the manufacturer free of any liability for improper installation, maintenance and repair. It shall be the customers responsibility to check ALL required measurements and to make sure the shelter is the correct size, including door openings before placing a order. All manufacturer warranties are available upon request before any purchase. Warranty hard copies are provided with receipt your products.

What is not warranted: Manufacturers are not responsible for the following: (1) Used products; (2) Any product that has been used, altered or modified in any way not approved; (3) Depreciation; (4) Damage caused by lack of reasonable and proper maintenance; failure to follow instructions, directions, drawings and renderings; improper installation, misuse, lack of proper protection during installation, use or storage; (5) Damage resulting from accident, falling objects; (6) Damage due to normal maintenance or lack thereof; (7) Exposure to harmful chemicals, fumes or other substances, foreign or natural in the atmosphere; (8) Acts of God, which includes but is not limited to wind damage, excessive snow-load, flood, hail, fire: or (9) Unforeseen causes or circumstances, such as but not limited to adding load to the structure, or external forces In addition, there is NO guarantee of snow load or wind load, unless stamped engineered drawings have been provided for your shelter or building. Only engineered truss buildings have these available at an additional cost. FAILURE DUE TO IMPROPER INSTALLATION IS NOT COVERED UNDER THE WARRANTY.